Rob Lucas

Refunds & Delivery

Last updated 1 October 2026

When books are available

Pre-ordered books are available from Tuesday 27 October 2026, for both delivery and collection. Orders placed from 27 October go out, or are ready to collect, within 3 working days.

Delivery by Aramex

  • Store-to-door delivery anywhere in South Africa for R90 per order, however many copies you buy.
  • We book your parcel with Aramex once books are available. Aramex usually delivers within 2 to 5 working days of booking, and longer to outlying areas.
  • Aramex sends tracking updates by SMS or WhatsApp to the mobile number you give us, so please make sure it’s correct.
  • Add gate codes, a unit number or a business name for daytime delivery in the delivery instructions at checkout.
  • If a parcel can’t be delivered because the address or number is wrong, or nobody is available after Aramex’s attempts, we’ll contact you to arrange another delivery. A second delivery may cost another R90.

Collection

  • Collect free of charge at Melkbos Fellowship, 20 Waratah Avenue, Melkbosstrand, 7437.
  • Tuesday to Thursday, 09:00 to 12:00, and Sundays after church, from Tuesday 27 October 2026.
  • Bring your order number (it’s in your confirmation email). Someone else can collect for you if they have it.
  • Questions about collecting? Call Monique on 021 553 3098.

Changing your mind (7-day cooling-off)

Under section 44 of the Electronic Communications and Transactions Act you may cancel your order, without giving a reason, within 7 days of receiving your books. To do this:

  1. Email hello@roblucas.co.za with your order number within the 7 days.
  2. Return the books unused and in the condition you received them, to 20 Waratah Avenue, Melkbosstrand, 7437, or hand them in at Melkbos Fellowship during collection hours.

The only cost to you is the direct cost of sending the books back. We refund everything else you paid within 30 days of receiving your cancellation, using the same payment method where PayFast allows, or by EFT.

Damaged or faulty books

If a book arrives damaged or has a printing fault, email us a photo within 6 months of receiving it. We’ll replace it at no cost to you, including delivery, or refund you if you prefer. This is in line with your rights under the Consumer Protection Act.

Cancelling before your order goes out

If you change your mind before we’ve sent or handed over your books, email us and we’ll refund you in full, including delivery.